Forum Discussion

campaignr's avatar
campaignr
Experienced User
3 years ago

Invoices stuck 'loading'

I'm the Treasurer of an NFP that uses MYOB Business Lite for its bookkeeping. Today, our MYOB Business Lite account is getting stuck 'loading' whenever I attempt to open an invoice. Is there an issue with MYOB's server or the software? How do I ensure it is fixed pronto so that I can complete my tasks during the hours I have available for my volunteer work for the NFP?
  • Hi Everyone


    Users should now be able to access and record invoices as intended with the MYOB Business platform. Our team will continue to monitor that situation going forward.

     

    Once again, we sincerely do apologise for the delay in getting this matter investigated and the inconvenience this may have caused.

  • I keep getting the message "something went wrong" when I try to create or look at previous invoices.

    I can log in successfully but unfortunately I can't go any further than that.

    Please help

  • Im having the same issues. I was able to create an inoives but not email or reopen it. Has anyone figured it out?

  • Hi

    I have created invoices in Essentials but then I could not email them.  When I go back into the Invoices list and click on one it won't recall it and just "hnags" the software.  What can I do?

  • Hi Everyone

    Our team is currently investigating invoices in the MYOB Essentials/MYOB Business product range.  More information and updates will be made available through the MYOB Status Page.

    We sincerely do apologise for the delay in getting this matter investigated and the inconvenience this may have caused.

  • Unable to send Invoices now for three days. Very frustrating and need assistance with getting this sorted. The lack of support for this Software is a joke. I have had issues since MYOB upgraded. The invoices just load and go around in circles. then i get an error message - I have tried changing browsers and cleanng cache and restarting computer etc. I am at my wits end with it! 

     

    Something went wrong

    Try refreshing your browser 

    if issues persisit contact MYOB support. 

     
  • WhitmanHolmes's avatar
    WhitmanHolmes
    Experienced Cover User

    This is started on the weekend November 26/27 and continued 28.

    Sales invoices aren't loading.

    The issue was observed both in Western and Eastern Sydney on the same file.

     

  • MYOB Support? No chat line, no response from emails sent, Phone support (60 mins plus queue).

    Meanwhile, I can not view invoices and therefore can not send invoices to actually keep my business running.

     

    Rubbish !!

     

  • Me too - and no repsonse from MYOB support !!


    campaignr wrote:
    I'm the Treasurer of an NFP that uses MYOB Business Lite for its bookkeeping. Today, our MYOB Business Lite account is getting stuck 'loading' whenever I attempt to open an invoice. Is there an issue with MYOB's server or the software? How do I ensure it is fixed pronto so that I can complete my tasks during the hours I have available for my volunteer work for the NFP?

     

  • Hi Everyone


    Users should now be able to access and record invoices as intended with the MYOB Business platform. Our team will continue to monitor that situation going forward.

     

    Once again, we sincerely do apologise for the delay in getting this matter investigated and the inconvenience this may have caused.