Logged a support request (Ref: 02883741) but no reply?
I'm trying to resolve an issue with applying a payment to an invoice - it won't let me apply it? I've lodged a support request - but no one seems to be seeing it? Any ideas? Thanks Mark
Forum Discussion
Hi markangus ,
I have taken a look at your case and can see that this is still in queue.
Our turnaround time we would expect for a case is 3-5 business days* but if you need help faster than this I would recommend jumping onto livechat or a phone call.
You can find all of the options here
*I'm going to work with our team to update the auto-reply email to be clearer instead of saying 'as soon as possible'
