Hi Kylie, thanks for reply. Would be good if Myob could bother to get back to you. I really don't like the online payment of invoices, why can't the match have the invoice number at least. I send out invoices with the same amounts, I am not too sure which one its matched to. The one I queried I asked the customer if they had paid it 3 times from paypal but they said no. However, myob created a credit for it and paid the same invoice 3 times. So frustrating
Hi Elise,
MYOB showed me what to do in my situation. (missing transaction to match the bank feed item to)
I needed to perform a Transfer Money operation under Banking, enter the amount of the transaction, choose the from account as Undeposited Funds Account, and the to account is my standard linked bank account.
Once I did that the transaction (TRXXXXX) appeared as being matchable in my bank feed. The support person on the phone was very helpful and said it happens all the time.
It seems to not matter what the exact transaction is, because MYOB tracks which invoice was paid online (and that's probably why we're not allowed to delete online payment transactions) it only matters that there is a transaction of the correct amount from undeposited funds to match with the bank feed item.
Maybe this helps you, I don't know.
Best of luck with it,
Kylie.
