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My customer invoices are generated in Preno and imported to MYOB but item quantities are missing
My customer invoices are generated in Preno (external system) and imported to MYOB but item quantities are missing I would like the MYOB invoice to show how many of which item the customer has us...
Hi Birdsferry,
If you're seeing missing fields on imported invoices, it might be because the 3rd party app isn't set up properly with MYOB. So, it's crucial to double-check that the integration settings between Preno and MYOB are spot on. This means making sure all the necessary fields, like item quantities, are mapped correctly when importing and that the invoice layout is set to "Items and Services."
If you have verified the settings and the issue still exists, you'll need to reach out to our support team via live chat with our virtual assistant MOCA, or submit a support ticket through MyAccount for further assistance.
Cheers,
Princess
