Forum Discussion

AmyHarley's avatar
AmyHarley
12 months ago

MYOB automatically allocating incorrect payment

MYOB is automatically creating payments to invoices out of nowhere.

For example, an open invoice that was sent to the client on the 28/12/23 that is sitting waiting to be paid, automatically shows as paid with a CR number allocated to it from the 24/11/23.

Client has not paid, we have not marked it as paid, this is happening without us knowing.

EXTREMELEY frustrated with this and other issues MYOB has been having lately.

 

Has this happened to anyone else?

 

Thanks

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 months ago

    Hi AmyHarley, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about the invoices created without you knowing. In my understanding, if you set the Online Invoice Payment, the recorded transactions are supposed to be connected to another invoice. If you are not using Online Invoice Payment, I recommend checking the Journal Security Audit report to see what and how it was recorded. 

     

    Feel free to provide further information if you find any that we could use to raise a case. 

     

    Let us know if you require further assistance. 

     

    Thanks,
    Genreve

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