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PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Moderator
9 months ago

MYOB Business/AccountRight Invoice Email and Intray delays-18/9/23-RESOLVED

UPDATE: Both Email and Intray services are resolved now.

 

 

Our team is currently investigating an issue affecting the invoice email service for MYOB Business and AccountRight Live, during this time recipients may experience delays with receiving emails.

 

We have also identified that there are delays in processing In tray documents, if affected your document may appear as 'scanning' for a period of time. The backlog of documents is being processed now.

We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

 

Refer to the status page to find recent updates relating to the incidentsMYOB

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  • LCrowhurst's avatar
    LCrowhurst
    Trusted Cover User
    9 months ago
    PriyaSelvaraj wrote:

    Our team is currently investigating an issue affecting the invoice email service for MYOB Business and AccountRight Live, during this time recipients may experience delays with receiving emails.

     

    We have also identified that there are delays in processing In tray documents, if affected your document may appear as 'scanning' for a period of time. The backlog of documents is being processed now.

    We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

     

    Refer to the status page to find recent updates relating to the incidentsMYOB

    any ideas when the intray issue is going to be fixed...cant do anything atm:manfrustrated:

    • PriyaSelvaraj's avatar
      PriyaSelvaraj
      MYOB Moderator
      9 months ago

      Hi LCrowhurst 

       

      Thanks for your patience.

       

      Both Intray and Email services are restored now. 

       

      If you experience any issues please feel free to reply to this thread.

       

      Cheers

      Priya Selvaraj

      • LCrowhurst's avatar
        LCrowhurst
        Trusted Cover User
        9 months ago
        PriyaSelvaraj wrote:

        Hi LCrowhurst 

         

        Thanks for your patience.

         

        Both Intray and Email services are restored now. 

         

        If you experience any issues please feel free to reply to this thread.

        not at my end 

        Cheers

        Priya Selvaraj

        not for me its not..still got the scanning issue.:manfrustrated:

  • LCrowhurst's avatar
    LCrowhurst
    Trusted Cover User
    9 months ago
    PriyaSelvaraj wrote:

    Our team is currently investigating an issue affecting the invoice email service for MYOB Business and AccountRight Live, during this time recipients may experience delays with receiving emails.

     

    We have also identified that there are delays in processing In tray documents, if affected your document may appear as 'scanning' for a period of time. The backlog of documents is being processed now.

    We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

     

    Refer to the status page to find recent updates relating to the incidentsMYOB


    in addition to the Intray issues i cant seem to save purchaes....ive made changes but they are not saving :manfrustrated:
  • LCrowhurst's avatar
    LCrowhurst
    Trusted Cover User
    9 months ago
    PriyaSelvaraj wrote:

    UPDATE: Both Email and Intray services are resolved now.

     

     

    Our team is currently investigating an issue affecting the invoice email service for MYOB Business and AccountRight Live, during this time recipients may experience delays with receiving emails.

     

    We have also identified that there are delays in processing In tray documents, if affected your document may appear as 'scanning' for a period of time. The backlog of documents is being processed now.

    We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

     

    Refer to the status page to find recent updates relating to the incidentsMYOB

    seems to be working now. thank you. 

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