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tandata's avatar
tandata
Member
2 months ago
Solved

MYOB invoice e-mail transparency.

On the 20th of the 1st, I created and sent an invoice with a payment date of two weeks. There's no log of the client opening the first e-mail.   The invoice log shows that on the 31st of the 1st th...
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hey tandata,

     

    Thanks for sharing the extra info from the log. For this one, it’s best to reach out to our team so they can look into what triggered the email that was sent without you actioning it. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

tandata's avatar
tandata
Member
2 months ago

I should have added - the log says that MYOB sent a reminder on the 4th of the 2nd - which is two weeks after the original was supposed to've been sent. 

 

The e-mail in question (that I didn't send) on the 31st just says 'Email sent'. 

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hey tandata,

 

Thanks for sharing the extra info from the log. For this one, it’s best to reach out to our team so they can look into what triggered the email that was sent without you actioning it. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

  • allman's avatar
    allman
    Member
    2 months ago

    I find the messages have been changing, this is from the web app. 

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