MYOB printing unwanted How to Pay page
Hi, When I print my customised invoices, MYOB also prints a How To Pay page. However, the How to Pay doesn't appear on my customised invoice when I try to edit it, so I can't delete it. I tri...
Forum Discussion
Hey eZRYM
There's been some confusion surrounding the latest update to AccountRight and the change in how invoices are printed.
Previously, there was a feature gap where exported invoice PDFs from AccountRight didn't include the "How to Pay" section, while emailed invoice attachments and MYOBB invoices did. With this update, we've standardised the PDF format so customers' clients receive a consistent, professional-looking invoice no matter how it's generated or shared.
I completely understand why some customers may find the additional page frustrating, particularly if they're printing invoices and see it as wasted paper. There are a couple of workarounds available:
- If you don't need the payment information page, you can choose to print only the first page by downloading the invoice then printing it. e.g. click Print -> select printer and it saved the PDF in local -> open the saved PDF via browser for example -> can choose which page to print.
- Print double-sided to reduce paper usage.
Hopefully that provides some context for the change
This is not an acceptable work around. I suggest you have an option to remove this if required otherwise you will have a lot of unhappy customers.
