Forum Discussion

PPP2620's avatar
PPP2620
Experienced User
7 months ago

Network Request Failed

MYOB Document Upload Failure

Date/Time of Issue: 24/9/25 21:25

Issue Summary:
When attempting to upload documents into MYOB, the system repeatedly displays the error: “Network request failed.”

Steps Taken / Observations:

Attempted uploads in two separate MYOB instances (two different logins) – issue persists in both.
Tried both drag-and-drop method and browse-to-upload – same error occurs.
Tested on a stable internet connection (other online services and applications working normally).
System and network rebooted – no change.
Issue is repeatable, not a one-off.

Environment:

Internet connection: confirmed stable
Devices tested: Laptop Chrome & Edge
Instances affected: Two separate MYOB logins

Impact:
Unable to upload required documents into MYOB. This is blocking normal workflow across multiple logins.

13 Replies

  • Peter2211's avatar
    Peter2211
    Member
    5 months ago

    I was having exactly the same problem with not being able to upload to MYOB one particular PDF bill. The advice to 'delete the bill' makes no sense, because the document would not upload even before any bill was created. I solved it as follows: Open the PDF in Adobe reader, printed to PDF, then I was able to upload to MYOB without the annoying 'Network request failed'. 

  • layton's avatar
    layton
    Member
    6 months ago

    This has been happening for days with me too. How have they not resolved this...

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      6 months ago

      Hi Everyone,

       

      We know that pesky "Network request failed" message has been popping up for some of you when uploading docs, and we get that it's a bit of a hassle when you just want things to flow smoothly. A handy workaround is to delete the bill and then create a fresh one straight from the In Tray document. Just hit the little ellipsis (the 3 dots at the end of the document line) and choose Create bill. It usually does the trick.

       

      If it's still being stubborn after that, the best move is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can dig in deeper and get it sorted.

       

      Regards,

      Sai

      • gabbasp's avatar
        gabbasp
        Experienced Cover User
        6 months ago

        Isaiah_C the documents won't upload to the in tray either.  The drag and drop method is not working directly to the bill, nor the in tray.  The only work around I have found is to email the document to the in tray.  You don't need to delete the bill, just add the document to an existing bill from there.  It's very frustrating, and only happening with certain documents.  

  • Templar's avatar
    Templar
    Member
    6 months ago

    I'm having the same issue. It seems to be an issue with specific documents, as I've been able to attach a pdf to a bill, but am repeatedly unable to attach a different pdf (the one I actually want) to the same bill. 

    I also tried uploading the same pdf directly to the uploads page, which returns the same error.

  • Susie600's avatar
    Susie600
    Contributing User
    6 months ago

    Hi there. I am also having this issue, however only with some pdf files I attempt to attach and not others. The pdfs in question have been downloads from websites printed to pdf... This has not been a problem until recently. I have tried multiple fixes including logging out and in, reboots and different networks, all to no avail on these certain pdfs. Would love to here from PPP2620 or anyone else if they have a solution.

    Thanks, Susie 

  • Katherina_White's avatar
    Katherina_White
    Contributing User
    7 months ago

    Did you get a response to your issue? I am now experiencing the same thing.

     

    Thanks.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    7 months ago

    Hi PPP2620,

     

    Cheers for the thorough rundown! This definitely looks like a repeatable MYOB document upload issue throwing the Network request failed error. You’ve covered all the bases with two logins, both upload methods, Chrome and Edge on a solid connection, plus reboots that’s a solid effort. As per checking there’s no current issue reported when uploading. Since the error still persist, best to give our live chat team a buzz via our virtual assistant MOCA, or by submitting a support case via MyAccount. They can dive deeper into this and help you resolve the issue.

     

     

    Cheers,

    Shella

  • gabbasp's avatar
    gabbasp
    Experienced Cover User
    7 months ago

    Are you still having this issue?  I've just come across it.  

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