Network Request Failed
MYOB Document Upload Failure Date/Time of Issue: 24/9/25 21:25 Issue Summary: When attempting to upload documents into MYOB, the system repeatedly displays the error: “Network request failed.” St...
Forum Discussion
Hi Everyone,
We know that pesky "Network request failed" message has been popping up for some of you when uploading docs, and we get that it's a bit of a hassle when you just want things to flow smoothly. A handy workaround is to delete the bill and then create a fresh one straight from the In Tray document. Just hit the little ellipsis (the 3 dots at the end of the document line) and choose Create bill. It usually does the trick.
If it's still being stubborn after that, the best move is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can dig in deeper and get it sorted.
Regards,
Sai
Isaiah_C the documents won't upload to the in tray either. The drag and drop method is not working directly to the bill, nor the in tray. The only work around I have found is to email the document to the in tray. You don't need to delete the bill, just add the document to an existing bill from there. It's very frustrating, and only happening with certain documents.
Hi gabbasp,
Thanks for letting us know what's been going on. I can totally get how frustrating that'd be, especially when it's only happening with some docs and not others. Really appreciate you taking the time to post what's worked for you. It makes a big difference for others running into the same hiccup. If it keeps being fussy with certain docs, best bet is to reach out to support so we can dig into what's causing the block.
Regards,
Sai
