Forum Discussion

gibeegoonyim's avatar
2 months ago

new invoice immediately shows as closed

As soon as I open a new invoice and enter ANY information it immediately shows as Closed. What is this? What am I doing wrong??????

1 Reply

  • Earl_HD's avatar
    MYOB Moderator

    Hi gibeegoonyim,

    Thanks for your post, and welcome to the Community Forum! When this occurs, the workaround for this issue is to navigate to Banking > Bank rules and choose the option to automatically allocate bank transactions using bank feed rules. This action will refresh the system and ensure that matches occur according to the bank rules specified in the file. We would also recommend clearing your browser's cache and cookies to prevent any browser-related discrepancies.

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.