Not able to email or PDF invoices

Question

Is anyone else having issues with sending invoices or exproting PDFs. I have been using MYOB Essentials for 8 years and now this has stopped working for me. It is also impossible to contact support via phone or chat!

It displays an error "something went wrong" when trying to email. I have tried to create a new template with no success of finxing the issue. Also tried emailing from the phone APP with no luck either.

If anyone has any answers it would be appreciated as it is hard to run a business without invoicing!!!

andrewacc · Accepted Answer

The issue has been resolved. This ewas an issue with the online paymnet account. We were marked as obsolute, which required resolution by the online payments team.&nbsp;

andrewacc · Answer

Is there any update to this error resolution. I have been unable to invoice for over a week! I have also raised a ticket which has been escalate as online chat could not resolve. Still no response back. MYOB really needs to work on better support, not being able to invoice in an accounting software platform is ridiculus!&nbsp;

melisa_d · Answer

Hi&nbsp;andrewacc,&nbsp;
&nbsp;
Welcome to the Community Forum ! Can you please provide a screenshot of the exact window you're in and the error message you get so I can take a look into this for you.&nbsp;

andrewacc · Answer

andrewacc · Answer

this is after selecting "email invoice" from any invoice.

melisa_d · Answer

Hi&nbsp;andrewacc,&nbsp;
&nbsp;
I've had a script run over your file that should resolve this, can you please sign out of your file &gt; clear your browser cache &gt; sign back in and attempt to email. Does it work ?

Forum Discussion

Not able to email or PDF invoices

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