Hi Princess,
Thanks for your assistance. It looks like we have resolved this issue by unchecking all her roles, saving, then reapplying the roles, saving, then doing a hard browser refresh.
Cheers
Cody
Hi CKnight,
Good question. Your colleague should normally see the same information with Online Admin access. Before trying anything else, please make sure they’ve cleared their browser cache and tried a different browser, just to rule out a display issue on their end. If the issue continues, it’s possible that having multiple roles selected is affecting their access.
As a quick refresh, untick the other roles and select only the Administrator role or the Sales role. Save the changes, then check whether they can see the same invoices as you. If they can’t have Administrator access, you can restore their previous roles and permissions after testing. This may help refresh their access. If they still can’t see the same invoices after trying these steps, please contact our support team through one of the options on our Contact us page.
Cheers,
Princess
