Payment Terms on Invoices - MYOB Business
The facility to set payment terms is only allowed on NEW CUSTOMERS. I need to change the payment terms on an existing customer and it will not allow it. It simply defaults to Cash on Delivery.
Forum Discussion
5 Replies
When is MYOB business going to allow Statements to be customised to show 7 day terms and not 30 day terms. One would have thought after the many years of Essentials and now Business this would have been included in the multitude of upgrades but we are still waiting. Accountright has always had the capability of changing the statement template but not Business. It is ridiculous we have to resort to making an Excel statement outside of the program to send statements that reflect the business terms. Not too many businesses have 30 day trading accounts these days as per the template that is unchangeable.
i am experiencing the exact same issue. i keep changing the terms against the customer details, and it keeps defaulting back to COD...very frustrating.
ideally, it would be great if we can do a bulk update to all customers, instead of trying to change all current customers individually.
Hi suzannengiv,
Totally get that would be a bit off‑putting if the invoices keep defaulting back to COD after you’ve set them differently.
I’ve replied to your other post as well. The best thing to do here is get in touch with our support team so they can take a closer look and sort it out for you.
Regards,
Genrevethanks Genreve.
at this stage i have changed them again (whilst not in a recurring transaction), and will see if these changes now stick.
if it continues, i will reach out to support.
thanks for your assistance
Hey Ms_Doob,
You’re right that it feels like the ability to set payment terms is only for new customers, and on an existing customer it won’t stick and defaults to Cash on Delivery. To change the payment terms, when you're creating the invoice, click the Due date, then use the dropdown to pick the terms you want for that invoice. If you want to stop COD being the starting point next time, open Sales settings and update the default payment terms so new customers and new invoices use your preferred option.
Cheers,
Doreen
