Can't send or download invoices
This is ridiculous! I keep getting an error for downloading invoices; I've emailed them all out today, as it's my billing day, and it's not sending any. I've cleared the cache, tried a different brow...
Forum Discussion
Hi TheSafetyLab,
I appreciate you sharing your ticket number and for giving troubleshooting a go before reaching out. It's a bit odd that you're having issues with your invoices, as everything appears to be functioning correctly on our end and there aren't any widespread problems reported with viewing and sending invoices. I also reviewed your account and found no issues that would prevent you from sending, viewing, or downloading invoices.
Regarding email support, response times can vary depending on the complexity of the issue and the number of requests in the queue. To resolve this matter more efficiently, you'll need to reach out to our support team directly. You can either call them or connect with our live chat agent via the virtual assistant MOCA on our website.
Cheers,
Princess
And now we're back to crickets and tumbleweeds! There is no support number for New Zealand in the link you've shared, and the MOCA doesn't want to connect me with a person! The support for this platform is shockingly bad!
Hi TheSafetyLab,
Currently, there is no direct support number for New Zealand listed in the link provided. Additionally, if MOCA is not connecting you with a live agent, you might want to try reaching out through other support channels such as raising a support ticket through myaccount.myob.com.
Regards,
EarlI've come to the conclusion that you are a bot, Eric, as you have failed to notice, that I've already raised a ticket and as there has been no response to it, I've raised another one. But as I've not heard from that one either, I'm likely going to migrate my data over to Xero in February ready for the next financial year
Hi TheSafetyLab,
I'm sorry to hear that you've had this experience. On the link provided, you'll find the support phone number listed under Get help from our team. From there, select support for the specific product you need assistance with, and you'll see the contact options available.
Regards,
Sai
