Forum Discussion

Michelle318's avatar
Michelle318
Contributing User
3 years ago

Error when trying to open past bills

Hi I am hoping someone can help me. I am having trouble seeing the list of past bills.  All I see is a cloud and "something went wrong". I've tried refreshing the browser and I'm not sure how to ge...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Michelle318,

     

    Thank you for reaching out. 

     

    If you were to open the software in a different browser (e.g. Firefox, Edge) or different device, does the error persist? 

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Michelle318,

 

Thank you for reaching out. 

 

If you were to open the software in a different browser (e.g. Firefox, Edge) or different device, does the error persist? 

  • Michelle318's avatar
    Michelle318
    Contributing User
    3 years ago

    Hi Sam 

     

    You are completely correct. I got hold of support through the chat and it was the browser. However to fix it we had to go incognito for now.  They suggested the ideal browser was Google Chrome and it should fix itself in time.

     

    Thank you 

    Michelle

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