Merchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of ...
Forum Discussion
Ok, thanks Claire
ill take a proper look later.
however, I just had a thought. Is the issue because (as it is in our situation) not changing to passing the fee to the customer? Is the amount that is out of balance an unpaid amount? Is it a random charge? Unmatched in this situation?
Michael
The issue (if we have the same issue), is that there are transactions that are meant to be performed when MYOB closes an online transaction. These transactions likely aren't being completed.
If you refer to their online article, you can expand to see what MYOB does automatically. In our system, we have had to manually do these transactions and once they are done, the bank feeds match up just fine.
You should be able to tell if the customer is being passed on the fee by pulling up the online transactions. You can do this through your reports, or via the online invoice payments portal to see a breakdown of customer payments and fees associated.
Claire
