Hey LCrowhurst,
Apologies for the hassle with slow invoice openings today. If that “Selected tax code does not exist” message shows up, the quick way to sort it is to create a brand‑new invoice with the exact same details rather than duplicating the existing one. On the performance side, there’s a current MYOB Business degraded performance incident noted on our Status Page, and it’s being investigated. You can track updates there so you’ll know as soon as things improve.
Cheers,
Doreen
thing is, we often chose duplicate as it saves us alot of time. doing it the way you suggested is much more time consuming....
would the degraded issues also include mYOB rejecting my invoice when i send an invoice (sends to client but no longer seems to send to myself and sais delivery failed. the invoices used to come into a folder I created called invoices sent but they havent been doing this nor have i received MYOB monthly invoices....
Hi LCrowhurst,
Thanks for raising this. The issue you’re experiencing might be related to the email server. We’ll need to run some checks on the backend to see if your email has been blacklisted. To arrange this, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
