Recording Double up in payments Received

Question

Just been to my tax account and noticed the financial year profit was unusually high. We figured out it was me recording a payment twice. - so what I've been doing is clicking on Sales>Invoices then top right 'record invoice payment" then I would tick off any invoices that have been paid by looking at my remittance.

However, when categorising my bank transactions, I would simply allocate them to "service income" when in actuality I should be linking them to the invoices directly (which I wasn't aware of this at the time).

So my accountant has suggested I unallocate all of my bank transactions coming from payers and trying to link them to the existing invoices HOWEVER, these invoices are saying it's already "paid" I can't link any of the transactions to the correct one. Is there any way I can fix this or any ideas on what I could do?

Secondly, my payers have been sending remittance for multiple clients so for example, invoices 1, 2 and 3 would be 3 different clients but I would receive X amount of money and It won't allow me to match those transactions to those specific invoice numbers. Is there a way to fix this?

Will attach screenshots.

isaiah_c · Answer

Hi ghostly,
&nbsp;
It sounds like you're experiencing some difficulties with duplicate payments being recorded and linking payments to the correct invoices.
&nbsp;
It appears that you may have been recording payments twice by using the "Record Invoice Payment" option. Since this has led to an inflated profit figure, I suggest checking your transaction history to identify any duplicate entries. You can adjust or delete these duplicates if needed. Your accountant's recommendation to allocate bank transactions directly to invoices is a good approach to ensure accuracy.
&nbsp;
If you're seeing that invoices are marked as "already paid" this could mean there's a duplicate entry. Try locating the initial payment transaction and verify if it's linked to the same invoice. You may need to delete or adjust these to allow linking the bank transactions to the correct invoices.
&nbsp;
When remittances cover multiple invoices, you may face challenges matching payments to specific invoices. One way to manage this is by using the "Receive Payments" or "Bank Deposit" functions, allowing you to apply a lump sum payment across multiple invoices accurately.
&nbsp;
Regards,
Sai

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Recording Double up in payments Received

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