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lbf200n's avatar
lbf200n
Member
2 days ago

Recurring invoice reminder can't be set to other user

Hi team,   I have now ran into the issue that the invoice reminder can't be set to other user.   It is set to remind admin by default. I have chosen our accountant's user, and clicked ok to save ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 day ago

Hi lbf200n, 

 

Thanks for letting us know. This is a known display issue where the reminder may show “Admin” again after you reopen the schedule, even after selecting another user. There is currently no workaround; the only option is to recreate the recurring transaction and select the user who should receive the notifications.

 

The reminder should still be sent to the user you selected. Please check whether it appears in the accountant’s reminders when the invoice is due.

For more information, see: https://www.myob.com/au/support/myob-business/accounting/transactions/recurring-transactions/setting-up-recurring-transactions

 

Regards,
Genreve

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