Forum Discussion

nhrstic's avatar
nhrstic
Member
26 days ago

Recurring Invoice Reminders

Hi,

My question has been asked by other members of the community multiple times but has not received a clear answer.

 

All my clients are on monthly recurring invoices where each client has a different invoice due date, where the clients are invoiced 5 days prior to the due date and reminded again 5 day after the due date (if unpaid).

 

Say one of my client's has their monthly invoice due on the 15th. I need the invoice to be automatically sent out on the 10th, then automatically sent a reminder on the 20th if unpaid.

 

Since I am new to MYOB, the issue I see with MYOB is that the recurring transactions will create the invoice, supposedly create it on the 10th of the month, but I need to manually send this invoice email. How do I get this email to automatically send on the 10th?

 

Thank you

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi nhrstic

     

    Thanks for summing up the invoicing process you have. You’re right, the software can automatically create the recurring invoice, but there isn’t currently a way to have it auto‑email as well. I can see that being a handy feature addition, so I’d recommend popping it on our Ideas Exchange so other users can vote and the dev team can see the demand.


    Regards,
    Genreve 

    • nhrstic's avatar
      nhrstic
      Member

      Ok thank you.

      Provided I go in and send the email, will the overdue reminder email be sent. This invoice reminder has been set up under Sales Settings then Reminders, and set to send 5 days after the due date. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.