Forum Discussion

nhrstic's avatar
nhrstic
Member
1 month ago

Recurring Invoice Reminders

Hi,

My question has been asked by other members of the community multiple times but has not received a clear answer.

 

All my clients are on monthly recurring invoices where each client has a different invoice due date, where the clients are invoiced 5 days prior to the due date and reminded again 5 day after the due date (if unpaid).

 

Say one of my client's has their monthly invoice due on the 15th. I need the invoice to be automatically sent out on the 10th, then automatically sent a reminder on the 20th if unpaid.

 

Since I am new to MYOB, the issue I see with MYOB is that the recurring transactions will create the invoice, supposedly create it on the 10th of the month, but I need to manually send this invoice email. How do I get this email to automatically send on the 10th?

 

Thank you

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi nhrstic

     

    Thanks for summing up the invoicing process you have. You’re right, the software can automatically create the recurring invoice, but there isn’t currently a way to have it auto‑email as well. I can see that being a handy feature addition, so I’d recommend popping it on our Ideas Exchange so other users can vote and the dev team can see the demand.


    Regards,
    Genreve 

    • nhrstic's avatar
      nhrstic
      Member

      Ok thank you.

      Provided I go in and send the email, will the overdue reminder email be sent. This invoice reminder has been set up under Sales Settings then Reminders, and set to send 5 days after the due date.