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ABKHub's avatar
ABKHub
Member
2 months ago
Solved

Recurring invoices with services and items layout

Hi, I am creating some recurring monthly invoices in MYOB Business Lite. I am creating the invoices with the field layout "Services and Items". When I save the invoice and review the invoice in the l...
  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi ABKHub,

    Thanks for sharing the details. We’ve seen this happen for a few other users as well, and creating an Item ID for each recurring transaction has resolved it for them. Could you please try entering a value in the Item ID field on your recurring invoice and see if that fixes it on your end?

    In case the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi ABKHub,

Thanks for sharing the details. We’ve seen this happen for a few other users as well, and creating an Item ID for each recurring transaction has resolved it for them. Could you please try entering a value in the Item ID field on your recurring invoice and see if that fixes it on your end?

In case the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • ABKHub's avatar
    ABKHub
    Member
    2 months ago

    Hi Earl,

    Thank you, that has resolved the issue. 
    Regards,

    Shaun

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