Hi,
I’ve been having issues for over 6 months now with a diagonal red line appearing on my invoices and quotes that are attached to customers invoices.
I’ve had my last 8 customers all come back saying they can’t access their invoices.
Please sort out this problem. By the looks lots of people are experiencing this and we shouldn’t need to be sending out sorry emails explaining that a product we pay for isn’t working properly.
Thanks
Hi CBElectrical,
Totally get where you’re coming from. We’ve seen this happen before, and it’s often related to the logo used in the invoice template, higher-resolution logos can sometimes cause this kind of issue.
A good thing to try is opening your current logo, taking a fresh snip or copy of it, saving that as a new file, and then uploading the new version into the invoice template. This usually creates a lower-resolution logo and can help stop the issue from occurring.
Hope that helps!
Regards,
Earl
