Forum Discussion

Agestrong1966

29 days ago

Solved

Red Line at top of Invoice Page

Hello

I have followed the thread for this issue and made changes to my file, but I still have issues with the attached, I hope someone can help, this has been happening for months now and it adds extra workload re issueing invoices

Invoice-IV00000011452.pdf123 KB

Doreen_P
29 days ago
Hey Agestrong1966,

Sorry for the hassle with the red lines appearing on your invoices. We're looking into it and working on a fix. In the meantime, I've added your account to the list of affected users. A quick workaround is resizing the logo on your customised form— this has helped other users, and it should allow your invoice content to display properly. You can check this link for detailed steps on how to change the logo on your invoice customised form.

Cheers,
Doreen

Doreen_P
MYOB Moderator
29 days ago
Hey Agestrong1966,

Sorry for the hassle with the red lines appearing on your invoices. We're looking into it and working on a fix. In the meantime, I've added your account to the list of affected users. A quick workaround is resizing the logo on your customised form— this has helped other users, and it should allow your invoice content to display properly. You can check this link for detailed steps on how to change the logo on your invoice customised form.

Cheers,
Doreen
- Agestrong1966
  3 days ago
  This is not a solution
  
  I have tried and it does not work.
  - Shella_A
    MYOB Moderator
    2 days ago
    Hi Agestrong1966,
    
    If the workaround provided previously didn't work, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
    
    Regards,
    
    Shella
- Agestrong1966
  28 days ago
  Hello Doreen
  
  I have noted this has been an issue for some time, can you give me an indication of timeframes as to when we will have a final solution???
  - Doreen_P
    MYOB Moderator
    26 days ago
    Hi Agestrong1966,
    
    We don't have a timeframe yet for when the issue with invoices showing a red line instead of the content will be fixed. But no worries, since I've added your account to the list of affected users, you'll get an email notification as soon as it's resolved.
    
    Cheers,
    Doreen