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MYOBuser2021's avatar
MYOBuser2021
Contributing User
16 days ago

Sales reports not generating

When I try to generate a sales report nothing is happening.  All items are marked as 'I sell' as appropriate.

 

I get a myob image coming up ut no error report

 

 

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    16 days ago
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    Hi MYOBuser2021,

     

    Sometimes, changing the date range and clicking Reset on the report a couple of times can refresh the data in the background and get the report to display properly. You can also try creating a new invoice or transaction, then hit Refresh on the report to see if that helps.

     

    If it's still not working, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look for you.

     

    Regards,
    Sai

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When I try to generate a sales report nothing is happening.  All items are marked as 'I sell' as appropriate.

 

I get a myob image coming up ut no error report

 

 

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Sales reports not generating","moderationData":{"__ref":"ModerationData:moderation_data:890396"},"body":"

Hi MYOBuser2021,

\n

 

\n

Sometimes, changing the date range and clicking Reset on the report a couple of times can refresh the data in the background and get the report to display properly. You can also try creating a new invoice or transaction, then hit Refresh on the report to see if that helps.

\n

 

\n

If it's still not working, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look for you.

\n

 

\n

Regards,
Sai

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-13T12:42:14.095+11:00","lastPublishTime":"2025-03-13T12:42:14.095+11:00","metrics":{"__typename":"MessageMetrics","views":3},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:890323/message:890396","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1123","rawBody":"

Hi ,

\n

 

\n

Sometimes, changing the date range and clicking Reset on the report a couple of times can refresh the data in the background and get the report to display properly. You can also try creating a new invoice or transaction, then hit Refresh on the report to see if that helps.

\n

 

\n

If it's still not working, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look for you.

\n

 

\n

Regards,
Sai

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