Sending statements error
Sent out statements yesterday automatically. Our largest client received a statement for an Australian business that is not even on our system. We are based in NZ. How is this possible
Forum Discussion
SHARING THE TEXT BELOW FROM A POST I JUST MADE......
WARNING TO USERS - MYOB Business sends another businesses invoices to clients
Hi all,
I wanted to share an issue that I became aware of yesterday.
I sent an invoice to a client and the PDF attachment that the client received was NOT the intended invoice and was NOT even from my MYOB file but from a completely unrelated business.
According to MYOB this is a ‘metadata’ issue and has been a known issue for over 2months. I was informed that there is currently NO resolution and NO timeframe for a potential resolution but I was assured that the developers are ‘working on it’.
I was advised to manually download each invoice PDF and check it prior to sending it to clients directly from an external email application.
Invoices, statements and reminders are all effected by this issue.
This represents a serious data breach in my opinion as other businesses invoices are being sent to my clients and renders MYOB practically unusable…..
It beggars belief that an accounting software program can’t even send the correct invoice to the correct client.
