Surcharge Error
I signed up for online payments by my clients to alleviate having a third party credit card payment process. This may also reduce costs and expedite quicker client payments. However, although from the start I chose "customer pays the surcharge", they have not been. The payments I receive from online MYOB payments are generally 1.8% lower. This has now equated to several hundred dollars in total across the last few months. How can this be rectified and how do I get this outstanding amount returned to my business?
