Forum Discussion

sues0204's avatar
sues0204
Trusted Cover User
2 hours ago
Solved

Uploads showing as Scan failed

we are seeing more "scan failed" errors when trying to upload files - when using different computers, (web upload source) and also from mobile (Mobile app source).  Occasional we can try the upload again and it goes through OK, but more often it will not.  Similar types of uploads that we have been able to upload previously without any issues.

 

This seems to have only started in the past couple of days.

 

Hoping someone might be able to help with this?

 

thanks

 

 

  • AmandaMYOB's avatar
    AmandaMYOB
    48 minutes ago

    Hey sues0204​, service has been stabilised now. Can you please attempt to re-upload the documents. Please delete previous attempts of uploading the document first. Cheers, Amanda.

2 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 hour ago

    Hey sues0204​ 

    Thanks for taking the time to raise this. We are currently investigating an issue where customers may experience intermittent errors when scanning documents into the In Tray/Uploads screen. We've posted it over on the status hub, you can subscribe to stay notified here. 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    48 minutes ago

    Hey sues0204​, service has been stabilised now. Can you please attempt to re-upload the documents. Please delete previous attempts of uploading the document first. Cheers, Amanda.

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