Hi Not-Happy,
Thank you for your post. Please allow me to welcome you to the Community forum.
I completely understand your frustration with what you've experienced, and I'm truly sorry for the inconvenience this has caused you. We value our customers' concerns and feedback. I'll make sure to forward this to the relevant team.
Regarding the limitations you've encountered after downgrading your subscription, I'd like to clarify that indeed there are differences in functionalities between the two subscription tiers, as there might be miscommunications about the functionalities between the different subscription levels. Business Lite is designed to cater to specific needs and, as a result, may have certain limitations compared to Business Pro. These variations primarily include features like the number of staff members supported, the bank feeds available, and other features.
Thank you for your understanding. Feel free to start a new post if there's anything else I can assist you with.
Cheers,
Princess
