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eftl's avatar
eftl
Experienced User
1 month ago
Solved

Capture

A staff member has just purchased a new phone - she is now locked out of Capture to record receipts.  The advice online is that MYOB is phasing out Capture to be replaced with MYOB Assist.  There is no MYOB Assist app available in the App Store - I believe it is just for Australian users at this stage.

She has deleted the Capture app and when she tries to reinstall it it says "This version is not valid anymore - please update to latest version".  There is no latest version!

Please advise - I have no problem reinstalling the app or signing out and in again.  Why is she having this problem?  (She has a Samsung S25 - I have Iphone)

  • AmandaMYOB's avatar
    AmandaMYOB
    1 month ago

    Hi all!

    We’ve resolved the issue affecting some MYOB Capture app customers in New Zealand using Android devices.The latest version of the app includes a fix for the incorrect message saying, “This version is not valid anymore. Please update to the latest version.”To get the fix, update the MYOB Capture app to the latest version in the Google Play Store.

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 month ago

    Hi eftl,

     

    Thanks for raising this. I can see MYOB Capture isn’t working as expected. Please try restarting your device and check that its operating system and the MYOB Capture app are up to date. If the issue continues, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate this with you.

     

    Regards,

    Sai

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