Forum Discussion

ALCaccounts's avatar
ALCaccounts
Experienced User
9 months ago

Analyse Sales (item) Report showing negatives

Hi Team,   We have the same issue again. Are you able to assist by running the script again?   My account Right file is showing a negative sales and COGs for items on one invoice on the Analyse S...
  • Shella_A's avatar
    Shella_A
    9 months ago

    Hi ALCaccounts,

     

    Thanks for the update. We have fixed your file in the background again. May you please check if it's working now? However, if it doesn't change those negative figures in the report, kindly send us a screenshot of the report showing negative figures as references to investigate this further. For privacy and security, please note to hide any important information included on the screenshot before posting it here in the forum.

     

    I look forward to your response.

     

     

    Kind regards,

    Shella

ALCaccounts's avatar
ALCaccounts
Experienced User

Hi Dorreen,

 

Thanks for your reply. 

 

No this has not fixed the issue. Can you please run the script agian or another script?

Shella_A's avatar
Shella_A
MYOB Moderator
9 months ago

Hi ALCaccounts,

 

Thanks for the update. We will be fixing your file in the background again. Please make sure there's no one using the file while we're doing this. Let me know if you require any further assistance with this. I'm happy to assist you.

 

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

 

 

Kind regards,

Shella

  • ALCaccounts's avatar
    ALCaccounts
    Experienced User
    9 months ago

    Thanks We are all out of MYOB

     

    Please try to fix again as problem has not been fixed as yet. 

    • ALCaccounts's avatar
      ALCaccounts
      Experienced User
      9 months ago

      Have you had a chance to take anothe look?

       

      problem still exists.

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        9 months ago

        Hi ALCaccounts,

         

        Thanks for the update. We've finished fixing your file in the background. I recommend refreshing the software before logging back in again.

         

        Let me know how it goes.

         

        If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

         

         

        Kind regards,

        Shella

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