Forum Discussion

deepak5727's avatar
deepak5727
2 months ago

Back up restore

Hi I am trying to access some old payroll report by restoring the back up file. But tells that the password is incorrect even though I am entering the correct password as per our records.   Please ...
kimi13's avatar
kimi13
Contributing Cover User
7 days ago

Hi Gavin, I am having the same issue with one of the old backup file I got. It asked to upgrade the file to 2024.11 (current 2024.1) and asking for password that I never set or change , blank is default password with User ID : Administrator.

I have no issues with other company file. Could you please shed some light? TIA

Genreve_S's avatar
Genreve_S
MYOB Moderator
6 days ago

Hi kimi13,

 

As you mentioned, the default password is blank. If it doesn't go through without a password, it's likely been updated to have a password. I recommend reaching out to support if you aren't able to recover the password. The support team can definitely help with that. You can reach out via the MyAccount window or live chat through MOCA.

 

 

Thanks,

Genreve

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