Back up restore
Hi I am trying to access some old payroll report by restoring the back up file. But tells that the password is incorrect even though I am entering the correct password as per our records.
Please help
Forum Discussion
Hi deepak5727,
It's important to note that the password for the backup is created at the time of the backup's creation. This password is separate from the user ID. Therefore, when attempting to restore or access the backup, you must use the specific password that was set during the backup proces
I hope this helps!
Regards,
EarlHi deepak5727
You didn't specify which password you were referring to. Earl_HD assumed it was the zip password when restoring the backup. This password cannot be recovered.
If however you are referring to the username and password to open a restored file, this can be recovered. Try leaving it blank in case no password was set. If that fails you may need to have the password reset - or you can do this yourself using a tool. Just remember that the password used to sign into an online file with an email address is not the same as the password used to sign into an offline file. If the file is offline you need to use the offline username and password.
Regards
Gavin
Hi Gavin,
Yes, I was referring to the password to restore backup file. is there any other way to access some of the payroll reports if we cannot restore the backup file?
