Forum Discussion

cml-72702968's avatar
cml-72702968
Contributing User
25 days ago

CAN NOT ADJUST INVENTORY

Whenever I try to delete the wrong inventory journal or tying to negative adjust items MYOB just freeze and message appear afterwards as "An application has timed out" and even I select the Retry button, the same thing happen.... How can i delete or adjust wrong inventory journal?

cml-72702968

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi cml-72702968,

    This issue may require further assistance from our back-end team. I recommend reaching out to our support team and providing them with the diagnostic log. You can contact our support team for more help through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

    To get the diagnostic log, please follow these steps:

     

    1. Open your Start Menu.
    2. Type: %localappdata%.
    3. Open the %localappdata% folder.
    4. Open the MYOB Folder.
    5. Open the AccountRight Folder.
    6. Open the Version folder (e.g., 2018.4). Note: AccountRight 2021.1 or later versions will show as Current.
    7. Navigate to the Diagnostics folder within the Version folder.
    8. Look for the file named "Huxley.Application_<FullVersion>.log" (e.g., "Huxley.Application_2022.6.24.6832.log").

    Regards,
    Earl

  • cml-72702968's avatar
    cml-72702968
    Contributing User

    Thank you for your reply. Already submitted a support request just now. Hoping support will contact me soon. Is there a faster way to sort out this issue?

     

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator

      Hi cml-72702968,

       

      For immediate support, you can reach out to our live chat support through our virtual assistant MOCA to assist you in real time. 

       

      Regards,

      Sai

      • cml-72702968's avatar
        cml-72702968
        Contributing User

        Hi Sai,

         

        Already contacted MOCA and also ask support already, unfortunately still not getting the problem fixed.

         

        Regards,

        cml-72702968