Hi cml-72702968,
This issue may require further assistance from our back-end team. I recommend reaching out to our support team and providing them with the diagnostic log. You can contact our support team for more help through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
To get the diagnostic log, please follow these steps:
- Open your Start Menu.
- Type: %localappdata%.
- Open the %localappdata% folder.
- Open the MYOB Folder.
- Open the AccountRight Folder.
- Open the Version folder (e.g., 2018.4). Note: AccountRight 2021.1 or later versions will show as Current.
- Navigate to the Diagnostics folder within the Version folder.
- Look for the file named "Huxley.Application_<FullVersion>.log" (e.g., "Huxley.Application_2022.6.24.6832.log").
Regards,
Earl