Forum Discussion

LilyUltimate's avatar
LilyUltimate
Experienced User
1 year ago

Changing Item Prices

Hi, Where would be the best place (screen) to change Inventory Item prices? We have had issues where we have changed the price using "Set Item Prices" but they have not saved. We have recently swi...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi LilyUltimate,

 

The best place to change inventory item prices in AccountRight Premier is the Set Item Prices window. However, since your changes are not saving, here are a few things to check:

 

  1. Make sure to properly save the changes by clicking OK after adjusting the prices. You can reopen the item afterward to confirm if the update was successful.
  2. If you're not logged in as the Administrator, you may not have full access to modify prices. It's worth checking the User Access settings under Setup to ensure you have the right permissions. 
  3. As an alternative, you can also update prices directly from the Items List by selecting an item, navigating to the Selling Details tab, and adjusting the base selling price there.

For more details, please check this link.

 

If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can take a closer look and fix it for you.

 

Regards,

Sai

 

  • LilyUltimate's avatar
    LilyUltimate
    Experienced User
    1 year ago

    Thanks Sai

    I have checked the user access and it seems correct.

    I will connect with MOCA if the issue continues

    thanks

    Lily

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