Decimal Places

Hi GD-mt,

I'm sorry to hear you're experiencing issues with decimal places. To resolve this, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount, as they can run a script over your file to correct the issue.

Regards,

Sai

Hi Sai, 

I have tried the virtual assistant with no success. I have also lodged a case through "MyAccount" with no response as yet. In the past when I have requested a script be run over the company file it has been done straight away. What is the approx. turnaround for a script to be run as we need this actioned asap?

Thanks 

Gemma

Hi GD-mt,

Please note that we no longer process scripts directly here as this platform is intended for forum-based support. However, our support team is dedicated to responding promptly and will assist you with your case at the earliest opportunity.

Since you've already lodged a case through MyAccount, rest assured it's in the queue for review. If you require more immediate assistance, you can contact our support team directly via the link I provided earlier. You'll find their contact number under the 'Get help from our team' section for quicker support.

Regards,

Sai

Hi Sai, 

Thank you for the update on how scripts are now run. I will wait for my case to be actioned then.

Thanks

Gemma