Forum Discussion

GD-mt's avatar
GD-mt
Experienced User
18 days ago

Decimal Places

Hi, 

Can we please have a script run over our company file. Decimal places are at 4 and we need them to be at 2 in order to maintain stock values.

 

File is stored: Online

Serial last 4 digits are: 3260

Company File ID: 2

 

Thanks!

  • GD-mt's avatar
    GD-mt
    Experienced User

    Hi Sai, 

     

    I have tried the virtual assistant with no success. I have also lodged a case through "MyAccount" with no response as yet. In the past when I have requested a script be run over the company file it has been done straight away. What is the approx. turnaround for a script to be run as we need this actioned asap?

     

    Thanks 

    Gemma

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator

      Hi GD-mt,

       

      Please note that we no longer process scripts directly here as this platform is intended for forum-based support. However, our support team is dedicated to responding promptly and will assist you with your case at the earliest opportunity.

       

      Since you've already lodged a case through MyAccount, rest assured it's in the queue for review. If you require more immediate assistance, you can contact our support team directly via the link I provided earlier. You'll find their contact number under the 'Get help from our team' section for quicker support.

       

      Regards,

      Sai

      • GD-mt's avatar
        GD-mt
        Experienced User

        Hi Sai, 

         

        Thank you for the update on how scripts are now run. I will wait for my case to be actioned then.

         

        Thanks

        Gemma

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi GD-mt,

     

    I'm sorry to hear you're experiencing issues with decimal places. To resolve this, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount, as they can run a script over your file to correct the issue.

     

    Regards,

    Sai