Forum Discussion

NZMIke's avatar
NZMIke
2 months ago

Difference in inventory count when entering sale

Inventory is showing a count of 9 (correct), but when we enter a sale/invoice the item drop down is  showing a different count.   Then did a test with the above product, made an invoice for...
inventory count
  • gavin12345's avatar
    gavin12345
    2 months ago

    Hi NZMIke 

     

    The on-hand data is kept in 2 separate places, when viewing the Item profile it reads from one location, when generating an invoice it reads from another location. It seems that the second location has the wrong data. This should not happen, caused by bug or coding error - MYOB would need to fix. They might have a script. I will tag a moderator or 2, one should be in touch. Princess_R  Earl_HD 

     

    Incidentally the reason is to do with Locations. When viewing Item Profile, you need to overall count. When generating an invoice (if you use multiple Locations) you need the count at a specific Location. While you don't use Locations, this is how the software works.

     

    Regards

    Gavin

Princess_R's avatar
Princess_R
MYOB Moderator
2 months ago

Hi NZMIke,

 

Thanks for your support, gavin12345! Our team can definitely help with this issue. We have a script that we can run over your file to resolve it, which should be done by the support team. You can call them directly or use one of the various support options available here.

 

Cheers,

Princess

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