Inventory On Hand Discrepancy

Question

Hi,&nbsp;Some of the item inventory on hand under Item Register are wrong but the Items Register Detail report show the correct quantity on hand.Example, 1 of item 99X4TASGV purchased through order 1632 and the on Hand become 2, where should only be 1.&nbsp;Item BOKLMP96D also has the same issue.Screenshot attached for your reference.&nbsp;How can it be fixed? How to check how many items are actually affected?&nbsp;Please assist.Thanks.Gloria&nbsp;&nbsp;

doreen_p · Answer

Hi there Gloria,
&nbsp;
A script can help fix the issue with incorrect inventory quantities in the Item Register. This script can correct the discrepancies between the Item Register and the Item Register Detail report, and for it to be run, you can reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
&nbsp;
Best regards,
Doreen

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