We have an major problem with an very common inventory items that we sell. Sales in the past couple of weeks are adding inventory quantity instead of subtracting. In the Item transactions repo...
Attached an edited screen shot of the inventory journal for the item.
Also noticed that this happens on any sale that contains this particular inventory item. So if the sale has multiple items on it, it is recording the entire value of the sale so it is also adding inventory quantity to these other items throwing them out as well.
For the time being, we are not recording any more sales of this item as an completed invoice, but as an sale order instead untill we can work out an way to fix this problem.
Apologies for the late response. The issue could be due to either the linked accounts being incorrect or incorrect codes in the line item of the recorded transaction. You would need to check these to resolve the issue. If you need further assistance in checking this, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards, Earl
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credit?","id":"message:880865","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:131396"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MultiCurrencyTest"},"conversation":{"__ref":"Conversation:conversation:880865"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:880865"},"body@stripHtml({\"truncateLength\":200})":" We have an major problem with an very common inventory items that we sell. Sales in the past couple of weeks are adding inventory quantity instead of subtracting. In the Item transactions repo...","body@stringLength":"861","rawBody":"
We have an major problem with an very common inventory items that we sell.
Sales in the past couple of weeks are adding inventory quantity instead of subtracting.
In the Item transactions report, these recent sales are showing as an debit value just like an purchase of the item.
Sales prior to this occuring usually show as an credit but now they show as an debit just like an purchase.
Recap transaction also shows an incorrect cost value on these recent sales.
I cannot delete any of these sales are prior ones, cannot do an inventory adjustment or anything that may correct this error
Is there any way that we can fix this problem? Only solution I can see is to archive the inventory part number and create an new part number and continue.
We have an major problem with an very common inventory items that we sell.
Sales in the past couple of weeks are adding inventory quantity instead of subtracting.
In the Item transactions report, these recent sales are showing as an debit value just like an purchase of the item.
Sales prior to this occuring usually show as an credit but now they show as an debit just like an purchase.
Recap transaction also shows an incorrect cost value on these recent sales.
I cannot delete any of these sales are prior ones, cannot do an inventory adjustment or anything that may correct this error
Is there any way that we can fix this problem? Only solution I can see is to archive the inventory part number and create an new part number and continue.
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Attached an edited screen shot of the inventory journal for the item.
Also noticed that this happens on any sale that contains this particular inventory item. So if the sale has multiple items on it, it is recording the entire value of the sale so it is also adding inventory quantity to these other items throwing them out as well.
For the time being, we are not recording any more sales of this item as an completed invoice, but as an sale order instead untill we can work out an way to fix this problem.
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Attached an edited screen shot of the inventory journal for the item.
Also noticed that this happens on any sale that contains this particular inventory item. So if the sale has multiple items on it, it is recording the entire value of the sale so it is also adding inventory quantity to these other items throwing them out as well.
For the time being, we are not recording any more sales of this item as an completed invoice, but as an sale order instead untill we can work out an way to fix this problem.
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inventory sales debit instead of credit?","moderationData":{"__ref":"ModerationData:moderation_data:881009"},"body":"
Apologies for the late response. The issue could be due to either the linked accounts being incorrect or incorrect codes in the line item of the recorded transaction. You would need to check these to resolve the issue. If you need further assistance in checking this, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Apologies for the late response. The issue could be due to either the linked accounts being incorrect or incorrect codes in the line item of the recorded transaction. You would need to check these to resolve the issue. If you need further assistance in checking this, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards, Earl
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