I have uploaded receipts in the past without a problem with the new assist nothing uploads, have tried the email forwarding no success.
Have uploaded new app still nothing, there is no prompt to transfer uploaded only a note asking if there are any more uploads to be added.
I have signed into the account but there seems to be e prompt missing to actually upload the captured receipt
I have already stated several times that I have been fully signed in to MYOB including the 6 digit security code . This has been the case with every time I have tried to use the app. The app won’t take the scan unless the user is signed in!
Hi Dennis25,
Sorry to hear your receipts aren’t uploading in the new MYOB Assist app, especially as this worked for you previously. Receipts captured in MYOB Assist should sync to your MYOB account and appear in the browser for review and approval. As you’ve already reinstalled the app and tried email forwarding, it sounds like the upload step isn’t completing as expected. Could you please check that you’re signing in to MYOB Assist with the same MYOB account linked to your subscription? If the receipts still don’t appear, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can then investigate this further.
Regards,
Sai
