Captured receipts not uploading

Did all that still nothing except the same reply

Very frustrating 

Hi Dennis25,

Thanks for testing that out. Since those steps didn't work, your best bet is to ping our support team directly. They can take a closer look and see if it's something they need to pass along to our product team to fix. You can connect with them using any of the support options on our Contact page.

Cheers,

Princess

Done all that and no results always fully logged in 

Hi Dennis25,

Thanks for getting in touch. Looks like your receipt got stuck on its way to the file. Sorry for the hiccup while you're sorting out your expenses.

This can sometimes happen because of an unsupported file type, network settings, or an outdated app cache. Here are a few quick things to try:

• Delete and reinstall the MYOB Assist app from the App Store or Google Play
• Make sure your phone’s operating system and the app are both up to date
• Try using mobile data instead of Wi-Fi, with any VPN switched off, in case it’s a network issue

If it still won’t upload, our support team can take a closer look. You can reach them through any of the options on our Contact page.

Cheers,

Princess