MYOB Assist is not working

Question

Hi,I have been using MYOB Capture to upload receipts. And after I came back from overseas recently, the MYOB capture is gone, and instead, MYOB Assist.&nbsp;It is not working. I have been trying for a whole week, and I can only receive a message "Something went wrong, wait a moment and try again, reload" every time I open the app.&nbsp;&nbsp;I tried to find online support or a phone number to call. Can't find any.&nbsp;Can you please advise how to get this fixed?&nbsp;Thanks

genreve_s · Answer

Hi SUSUSO,
&nbsp;
That whole week you've been stuck, sounds super cumbersome.
MYOB Capture has now been rolled into the new MYOB Assist app, so receipt uploads still work, just in a slightly different place.
A couple of quick things to try:

Delete the MYOB Assist app and reinstall it from the App Store/Google Play
 Make sure both your phone’s OS and the app are on the latest version
 Try opening it on mobile data instead of WiFi (and with any VPN turned off), just in case it’s a network issue

If it’s still showing “Something went wrong… reload”, take note of the following:

Your phone model
 iOS/Android version
 The MYOB Assist app version (from your app store or app settings)

With that info, the support team can dig in further and work out what’s going on for you. If it’s still not behaving after that, please get in touch with our support team via My Account, or start a Live Chat with our virtual assistant MOCA,&nbsp;and she will help you connect with the right team.
&nbsp;
Regards,Genreve

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MYOB Assist is not working

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