Forum Discussion

Irena2's avatar
Irena2
Member
4 months ago
Solved

Notes not showing in MYOB intray

A couple of our staff have started using this app, receipts appear in the intray albeit some are so faint that the details cannot be seen.  Also from their end, they have the option to add notes but ...
  • Genreve_S's avatar
    Genreve_S
    4 months ago

    Hi Irena2, 

     

    Thanks for the note about the MYOB Capture app. Totally get it’s a bit confusing when the In Tray tile doesn’t show the note you added.

     

    Those notes show up on the transaction you create from the upload, for bills they’ll land in the Comment field, and for Spend money they’ll go into the Memo. If you open the upload and hit Create bill/Spend money, you’ll see the note straight away.

     

    Regards,

    Genreve 

Genreve_S's avatar
Genreve_S
MYOB Moderator
4 months ago

Hi Irena2, 

 

Thanks for the note about the MYOB Capture app. Totally get it’s a bit confusing when the In Tray tile doesn’t show the note you added.

 

Those notes show up on the transaction you create from the upload, for bills they’ll land in the Comment field, and for Spend money they’ll go into the Memo. If you open the upload and hit Create bill/Spend money, you’ll see the note straight away.

 

Regards,

Genreve 

  • Irena2's avatar
    Irena2
    Member
    4 months ago

    Yes it works as advised, thank you Genreve!

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