Hi professormac,
Thank you for raising this. Are you still experiencing the issue? We’ve encountered this before and managed to fix similar cases. If it’s still occurring, please reply with a screenshot so we can take a closer look for you.
Regards,
Earl
Still occurring
Hey professormac
That error can be caused if your business name contains special characters (like &, %, $, #, @, commas, emojis, or other symbols).
We're working on a fix for this, but until then you can either:
Thanks for the response Amanda.
The problem isn't caused by special characters in my business name. It's caused by special characters in the description field of one of the items on the invoice which was created in the web browser on a computer. The new MYOB mobile App chokes on this character and gives the error. Please fix the App so that all invoice fields accept the entire character set, just like your website does on a computer. In my case, the character it choked on was "—" (option-dash, or long-dash).
