Unable to load data in MYOB Assist

Hi Amanda_CWF and C-E,

Thanks for raising this. Are you using the latest version of the app? I’ve sent you a private message to gather a few more details and will be forwarding this to our development team. 

Regards,
Earl

I am having the same problem 

Hi janecorke and Jason15,

Appreciate for the screenshot, super helpful! We don’t currently have any other reported cases of this behaviour, so I’ve forwarded this to our team along with your account details so they can investigate further.

Jason15, I’ve sent you a private message as I haven’t been able to locate your account on my end.

Looking forward to hearing from you soon! 

Regards,
Earl

Hi Earl,

We are having the same issue, seems to only be happening to people with contact access.

Earl_HD​ 

Hi @everyone, 

Thanks everyone for your patience! I'm happy to share that our team has identified the issue and is already working on a fix. We’ll post an update once it’s been released into the product.
 

Thanks again for bearing with us while we worked on this.

Regards,
Earl

Hello @everyone, the issue has now been fixed. 

Please make sure you update your app to the latest version to apply the fix.

Thanks again for your patience while we worked through this.

janecorke​ Krystal04​ Jason15​ 

Regards,
Earl

Thank you for your prompt attention. I'll let you know if we have any issues after doing the above.

Hi Amanda_CWF​ 

We have the same issue. Our staff are using the tick that says MYOB capture only string and file user and are getting the unable to load data error message. I too hope that this can be resolved quickly. 

yes using the latest version. We have deleted and downloaded the app again. 

It is the staff that are using the MYOB Capture Only feature and create and edit that seem to be affected 

This is affecting our workers and increasing workload. Not reducing as it was designed for. 

Do you know if there is a fix for this. 

Us too. Our phones are saying we have the latest version (no update available).