Hi leibholdqpbc,
I can see why this feels like a step backwards. If the old capture setup was working smoothly for your team, having to switch things up can be a real pain. You're right that with the move to Assist, each person now needs their own login and MFA turned on, no shared accounts anymore. I know that's not as simple as the old "snap and send" workflow, especially when you've got a few staff out on the road grabbing receipts. The change is mainly around tightening up security and keeping data tied to the right user, but I get that it doesn't make things feel easier day-to-day. The good news is once everyone's set up, capture itself is still pretty quick. It's just that initial setup that's a bit of a hurdle.
Regards,
Sai
Except it's really not, because staff keep getting logged out. We are a trade and have constant turn over, so having to manage yet another login for staff is frustrating and time consuming, especially when they are apprentices who use it maybe once a month. You have now made us do extra work and are now charging us more - just to manage something that was working in the first place.
An app that just takes photos and sends them to in-tray does not need MFA at all times. MYOB needs to stop giving us platitudes and figure out a way to to make this easier for their clients. If MFA has to stay, make it better. No one wants 30 individual staff logins to MYOB to manage receipts.
