Why does client CBA account bank feed always have errors since 2021?

Question

I have noticed my client's company that their CBA bank account always contain errors in the bank feed automation, either duplicate transaction or missing bank transaction. What seems to be the problem? Has anyone else encountered this error? What is the fix?

earl_hd · Answer

Hi mchin,If you're having issues with your bank feeds, it may require assistance on the bank's end. I recommend submitting a support ticket at myaccount.myob.com. You can also try MOCA, our virtual assistant, at myob.com/support. If MOCA can't resolve the issue, our live chat team is available to assist further.Regards,Earl

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Why does client CBA account bank feed always have errors since 2021?

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