MYOB Team was working but is no longer connecting to my MYOB company file, a message appears at log in saying 'MYOB Team would like to access your company file'. When I click 'allow access' button, nothing happens. The same message just reappears on screen.
When I try to approve timesheets on the mobile app, I can see the timesheets, the app allows me to approve them but nothing flows through to MYOB. Does anyone know how to fix this?
Mine seems to be working again now. :)
This is happening to me too. When I press Allow Access it starts the process of doing it then stops and says my user doesn't have the permissions. However my user does, and I even tried the file owners account and it does the same thing. I need this sorted this week as our payroll is due to be done next monday.
Hi CAPS,
Sounds like MYOB Team's having a little moment and not playing nice with your company file. When you hit "Allow access" and it just pops back up again, it usually means the connection between the app and the file needs a bit of reset. A couple of quick things you can try:
If it's still being a bit cheeky after all that, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account, so the team can take a closer look and sort the connection properly.
Regards,
Sai
