Forum Discussion

KrysMartin's avatar
KrysMartin
Contributing User
1 year ago
Solved

Staff unable to view timesheets in MYOB Team app

We have 40+ staff and a small selection of them cannot view their submitted timesheets via the MYOB Team app, even though I can view the submissions in the backend https://team.myob.com/ portal.

 

Have attached a screenshot of the Timesheet area of my MYOB Team app displaying no submitted shifts, plus a screenshot of the backend portal showing I have submitted 4 shifts. 

 

I already submitted a post 2 years about this issue and it is still ongoing, causing much frustration affected staff. 

 

We have tried:

  • uninstalling/reinstalling the app
  • removing/re-inviting the staff
  • deleting/re-creating the location

None of the above suggestions from MYOB is resolving the issue. 

 

Any other suggestions? 

  • Shella_A's avatar
    Shella_A
    1 year ago

    Hi KrysMartin,

     

    Since you've already tried uninstalling/reinstalling the app, removing/re-inviting the staff, and deleting/re-creating the location without success, I recommend reaching out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella

6 Replies

  • Gmac2016's avatar
    Gmac2016
    Experienced Cover User
    5 months ago

    Thanks for the reply Princess,

    Its frustrating that this feature is not correctly working.

    Adding to the frustration is increasing fees for a product that is broken and repairs don not appear to be a priority.

    Regards,
    Glenn

  • colleenWatson's avatar
    colleenWatson
    Experienced Cover User
    5 months ago

    As many requests are being made, this is not happening. 

    Why?

    You start a conversation with MOCA, and you end up going around in circles.

    Years later, nothing has been done/repaired.

    If you plan to release monthly upgrades, how about addressing the issues that have been requested?

     

    Cheers

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi Gmac2016,

     

    You’re right that MYOB is aware of this issue but I'm afraid there hasn’t been a new update or ETA to share just yet. I've flagged your account as impacted under the raised ticket for this issue to help our development teams make decisions in prioritising a fix here. We’ll update the community when there is more to share. 

     

    Cheers,

    Princess

     

  • Gmac2016's avatar
    Gmac2016
    Experienced Cover User
    5 months ago

    We have the same issue, I have seen feedback that MYOB are aware and are working on a solution but that seems to a long time ago, has there been anu updates?

  • Ange18's avatar
    Ange18
    Cover User
    1 year ago

    Hi,

    Having the same MYOB Teams App timesheet issue as a lot of other people.  This is happening to a few different clients of mine over the last 2 years.  I have spoken to MYOB twice now and have lodged another support ticket.  

    Have completed all the suggested steps and still no change. Please MYOB can we get a fix for this, its hard to use a product that sometimes works and clients are getting a cranky.

     

     

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi KrysMartin,

     

    Since you've already tried uninstalling/reinstalling the app, removing/re-inviting the staff, and deleting/re-creating the location without success, I recommend reaching out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella

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